Welcome to PRO-RC! We're committed to providing you with a seamless shopping experience, including a variety of shipping options through Canada Post. Please take a moment to review our shipping policy to understand how we handle order processing, shipping services, and communication regarding product availability.
Order Processing:
- Once you place an order with us, please allow 1 to 2 business days for order processing before your package is shipped.
- We work diligently to ensure your order is prepared accurately and efficiently.
Shipping Services:
We offer the following shipping services:
- Nationex
- GLS
- ICS Courrier
- Purolator
We will choose the best service according to your order and location.
Out of Stock Items:
- If an item you ordered is not in stock, we will promptly notify you via email with an approximate date for when we expect to receive the product.
- If the item is on backorder, we will communicate this to you promptly, providing you with the option to cancel the order if you choose.
Communication and Updates:
- We believe in transparency and keeping you informed about your order. You will receive an email confirmation when your order is placed and another email with tracking information once your order is shipped.
- If there are any delays or issues with your order, we will make every effort to communicate this to you as quickly as possible.
Cancellation Policy:
- If you decide to cancel an order due to extended backorder or any other reason, please contact us as soon as possible. We'll be happy to assist you with the cancellation process.
Shipping Restrictions:
- Our shipping services are currently available for delivery within Canada only.
- Some remote or specific locations may experience longer delivery times.
- Big boxes can have a specific shipment cost adjustment after the order is placed.
We're dedicated to ensuring your satisfaction and providing a smooth shopping experience. If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to reach out to our customer support team at our email address.
Thank you for choosing PRO-RC for your RC needs!